Zamtel opens a new Customer Service Centre in Woodlands
Zamtel has officially opened its new ultra-modern Customer Service Centre in Lusaka’s Woodlands area.
The Industrial Development Cooperation Group Chief Executive Officer Mateyo Kaluba officially opened the new Centre which is located along Independence Avenue.
And IDC Chief Executive Officer Mateyo Kaluba has called on state owned enterprises to engage in constant customer improvement initiatives.
Mr Kaluba said state ownership should not be an excuse for poor customer services.
He said the notion that Zambian companies should be associated with poor customer services must come to an end.
Mr Kaluba stressed that ownership should also not have any bearing on whether or not a company is profitable.
He noted that with a competent Management and Board in place, state owned companies are expected to deliver results.
And Zamtel Chief Executive Officer Sydney Mupeta explained that the Woodlands Zamtel Customer Service Center will serve as a one-stop-shop for all customer needs.
Mr Mupeta said the facility also have an experiential center where Zamtel customers can come and experience some of the products and services on offer including access to free Wi-Fi.
He said the Woodlands Customer Service Center will also house some of the critical network elements that will be a replica of what is contained at Lamya House.
“As you may be aware, Lamya House is the heart of the Zamtel network and Woodlands will be the second heart. This facility will provide full redundancy for all services that we provide to our customers. What this means is that with this redundancy, the probability of a complete network outage has been minimized if not completely eliminated,” Mr Mupeta said.
“Therefore, the challenges that we faced in the past, such as the network outage that lasted for more than 17 hours, will be a thing of the past.”
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Copperbelt Gears Up for Its Inaugural Motor Show: A Vision of Innovation and Opportunity
Copperbelt Province is set to host its first-ever Copperbelt Motor Show, following the success of the Lusaka Motor Show, an event that has been running for the past 11 years. The most recent Lusaka Motor Show took place at East Park Mall Piazza in November 2022, attracting over 60 brands. Beginning this year, the organizers will be expanding their reach by hosting shows in both Copperbelt in May and Lusaka in October.
The Copperbelt Motor Show will be held at the luxurious Garden Court Kitwe Hotel, a property located in the heart of Copperbelt, from May 5th to 7th, 2023. The General Manager of Garden Court Kitwe has expressed excitement about hosting the event, which not only creates a platform for the motor and mining industry but also promotes local tourism. Many exhibitors from Lusaka are expected to attend and participate in the grand event, and the hotel is proud to be a partner in the Copperbelt Motor Show.
As the largest motoring exhibition the Copperbelt has ever seen, the show will feature the latest cars, trucks, buses, bikes, batteries, tyres, lubricants, tracking facilities, spare parts dealers, insurance providers, road safety, mining equipment, and leasing. A section dedicated to classic cars will also be available, catering to automotive enthusiasts and collectors alike.
The show aims to attract a broad audience from across the Copperbelt Province, providing a platform for buyers and sellers to connect directly. Dealers can address their clients’ concerns firsthand and offer tailored solutions. The event also presents an excellent opportunity for procurement heads and directors to compare prices, quality, durability, and other factors of various products, as many brands will be offering exclusive deals and offers.
Director Mr. Bobby Singh has acknowledged the overwhelming response from their followers, with comments describing the event as “history in the making.” This feedback has motivated Singh and his team to create a platform that benefits everyone involved.
The Copperbelt Motor Show is poised to positively impact economic growth by creating jobs, increasing demand, and fostering networking opportunities that can transform into business ventures. As the region prepares for this groundbreaking event, the Copperbelt Motor Show is set to become a staple in the Zambian automotive and mining industries, driving innovation, collaboration, and growth for years to come.
FIFA Women’s World Cup Trophy Tours Zambia. As MultiChoice hosts the prized trophy
THE FIFA Women’s World Cup Trophy has touched down in Zambia as part of the global tour by FIFA as a build-up to the Women’s World Cup games.
The spellbinding journey – which, for the first time, is offering all 32 qualified nations the chance to see Women’s football’s biggest prize up close before the football show kicks off in Australia and New Zealand from 20th July 2023 to 20th August 2023. Zambia is one of the 32 nations that have qualified for the 2023 FIFA Women’s World Cup.
The event to welcome the celebrated trophy was held at MultiChoice Zambia and speaking at the occasion Leah Kooma, Managing Director at MultiChoice Zambia said, “The FIFA Women’s World Cup Trophy tour is in many ways a great initiative for everyone who loves football. It has provided a great chance for football fans, particularly in Zambia, to be close to one of the most iconic symbols in Women’s football”.
She added, “We have the world cup right here, the girls have qualified and just this means the girls stand a chance to bring the cup back to Zambia.”
MultiChoice will carry live all the games of the FIFA Women’s World Cup tournament on your World of Champions, SuperSport both on DStv and GOtv platforms. The live broadcast of the World Cup games will avail many Zambian fans and the rest of the continent an opportunity to watch and follow their favorite game in the comfort of their space.
The trophy tour gives football fans around the participating countries the opportunity to get ready to taste the feeling of the most anticipated sporting event – the 2023 FIFA Women’s World Cup.
The first leg of the FIFA Women’s World Cup Trophy Tour kicked off in Morocco before heading to South Africa and then Zambia. The trophy will conclude its African tour on 26th March in Nigeria before heading to South America.