Zamtel has officially opened its new ultra-modern Customer Service Centre in Lusaka’s Woodlands area.
The Industrial Development Cooperation Group Chief Executive Officer Mateyo Kaluba officially opened the new Centre which is located along Independence Avenue.
And IDC Chief Executive Officer Mateyo Kaluba has called on state owned enterprises to engage in constant customer improvement initiatives.
Mr Kaluba said state ownership should not be an excuse for poor customer services.
He said the notion that Zambian companies should be associated with poor customer services must come to an end.
Mr Kaluba stressed that ownership should also not have any bearing on whether or not a company is profitable.
He noted that with a competent Management and Board in place, state owned companies are expected to deliver results.
And Zamtel Chief Executive Officer Sydney Mupeta explained that the Woodlands Zamtel Customer Service Center will serve as a one-stop-shop for all customer needs.
Mr Mupeta said the facility also have an experiential center where Zamtel customers can come and experience some of the products and services on offer including access to free Wi-Fi.
He said the Woodlands Customer Service Center will also house some of the critical network elements that will be a replica of what is contained at Lamya House.
“As you may be aware, Lamya House is the heart of the Zamtel network and Woodlands will be the second heart. This facility will provide full redundancy for all services that we provide to our customers. What this means is that with this redundancy, the probability of a complete network outage has been minimized if not completely eliminated,” Mr Mupeta said.
“Therefore, the challenges that we faced in the past, such as the network outage that lasted for more than 17 hours, will be a thing of the past.”
ERB lowers fuel prices amid Kwacha appreciation
THE Energy Regulation Board (ERB) has announced a downward adjustment in the prices of petrol, diesel, and jet A-I, bringing relief to consumers.
Effective midnight, petrol will be priced at K31.12 per litre, diesel at K28.78 per litre, and jet A-I at K28.23 per litre.
However, the price of kerosene will remain unchanged at K20.44 per litre.
The reduction in the prices have been attributed to the appreciation of the Kwacha which outweighed the increase in international oil prices therefore warranting a reduction in the domestic wholesale and pump prices of petroleum products.
ERB Board chairperson Reynolds Bowa said the price of kerosene has been maintained, adding that the decision on kerosene pricing will be reviewed consistent with the national supply and demand situation.
In a statement, Mr Bowa said over the review period, the Kwacha significantly appreciated against the United States Dollar.
“On average the exchange rate appreciated 14.4 percent. The appreciation was mainly attributed to interest rate hike by the Bank of Zambia (BoZ) and the directive that commercial banks hold back more funds in reserve. Furthermore, BoZ made available additional United States Dollars to the market,” he said.
Mr Bowa said the prices will come into effect at midnight and shall remain in effect until revised by the ERB.
He however said during the month of February the prices of oil on the international market increased.
Mr Bowa said the increase was mainly attributed to supply disruptions arising from geopolitical tensions in the Middle East which led to tightened supply of the commodity.
Meanwhile, the ERB in line with the Energy Policy has developed a bio-fuels pricing framework that will be used on blended fuel.
Mr Bowa said the growth of the biofuel industry will foster security of supply of petroleum products.
“Currently, a pilot phase for bio-ethanol trading has commenced and ERB will give periodic updates on how this programme is unfolding.” he said.
(Mwebantu, Thursday, 29th February, 2024)
ACC nab senior accountant, businessman
A LUSAKA based senior accountant has been arrested by the Anti-Corruption Commission (ACC) alongside a business man for possession of property suspected to be proceeds of crime.
Kasemuka Chiteta, a senior accountant stationed at police headquarters has since been charged with one count of possession of property suspected of being proceeds of crime.
ACC head of corporate communications Timothy Moono said in a statement that Kasemuka Chiteta on dates unknown but between 7th April, 2023 and 12th February 2024 in Lusaka District, concealed possession of a motor vehicle namely Toyota Landcruiser BAD4360 registered under the ownership of Chimuka Chibawe a Lusaka based businessman.
“In a similar development, the ACC has arrested and charged a Lusaka based businessman, Chimuka Chibawe of plot No. 136 C Kalomo road Chilenje” Mr Moono said.
He said Mr Chibawe has been charged with one count of Possession of Property Suspected of Being Proceeds of Crime contrary to Section 71 (1) of the Forfeiture of Proceeds of Crime Act No. 19 of 2010.
“Details of the offence are that, Chimuka Chibawe on dates unknown but between 7th April, 2023 and 12thFebruary 2024 in Lusaka, concealed possession of a motor vehicle namely Toyota Landcruiser BAD4360 registered under his names when the beneficial owner is Mr. Kasemuka Chiteta a Senior Accountant at Police Service Headquarters,” he said.
The pair has since been released on bond pending court appearance.
(Mwebantu, Thursday, 29th February, 2024)
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