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Yango Zambia Scoops Best Customer Service Award

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Lusaka, November 17th, 2023– Yango, Zambia’s leading e-haling platform Yango, proudly announces its remarkable achievement in winning the esteemed Diamond TV Personality Of The Year award for Best Customer Service. The award, presented on November 10th, 2023, is a testament to Yango’s unwavering commitment to providing unparalleled service excellence to its customers in Zambia.

Yango’s win reflects the company’s exceptional brand positioning and popularity as the most preferred ride-hailing service in the country. The Diamond TV Personality Of The Year award recognizes Yango’s outstanding customer service initiatives and innovative features that set the company apart in the ride-hailing industry.


Ms. Kabanda Chewe, Yango Country Manager, expressed her gratitude for the recognition, stating, “We are honored and thrilled to receive the Diamond TV Personality Of The Year award for Best Customer Service. This accolade is a testament to the hard work and dedication of our entire team in ensuring that our customers have the best ride-hailing experience in Zambia.”

Yango has consistently focused on enhancing the customer journey through innovative features and a customer-centric approach. Some of the key features that contributed to this award include:

  1. Customer-Centric Technology: Yango employs state-of-the-art technology to provide a seamless and user-friendly experience for riders and drivers alike. The app’s intuitive design and features contribute to a hassle-free and efficient service.
  2. Safety Measures: Yango prioritizes the safety and well-being of its customers. The implementation of safety features, such has real-time tracking, ride verification, and driver ratings, ensures a secure and reliable transportation experience.
  3. Transparent Pricing: Yango maintains transparent pricing structures, providing customers with clarity and predictability in their fare calculations. No hidden fees ensure a fair and trustworthy service.

Upon receiving the award, Ms. Chewe emphasized Yango’s dedication to continuous improvement, saying, “This award is not just a recognition of our past efforts but a motivation to strive for even higher standards of customer service. We remain committed to listening to our customers, incorporating their feedback, and implementing innovations that enhance their overall ride-hailing experience.”

As Yango continues to lead the ride-hailing industry in Zambia, the Diamond TV Personality Of The Year award stands as a symbol of the company’s ongoing commitment to customer satisfaction, innovation, and excellence.

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Business

MultiChoice launches GOtv Stream in Zambia. A new way to experience the best of sports and entertainment!

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NO stranger to bringing entertainment into homes across the nation, MultiChoice is expanding its online offering, by introducing GOtv Stream to GOtv customers across Zambia.

“It is no secret that more and more people are leaning toward streaming services to experience uninterrupted entertainment that’s uninhibited by infomercials and ads. GOtv Stream is just another way MultiChoice Zambia is continuing our trend of upward innovation, as we strive to evolve with our audiences and their viewing needs.”, says Leah Kooma, Managing Director, MultiChoice Zambia

MultiChoice and DStv have already made their presence in the digital space with their online platform – DStv Stream, and now GOtv customers can enjoy the same user-friendly, and personalized streaming at their fingertips. The new feature allows viewers to seamlessly watch their favourite programmes and other content on electronic devices, keeping them connected at any time and from anywhere.

Ms Kooma reiterates that, “You may recall, GOtv was officially launched in Zambia on 5th September 2011, and now with the introduction of GOtv Stream customers will enjoy a great online service. What drives innovation for us, is providing our customers with the content they love, in the way that best suits them. As the home of the best sports and entertainment we will continue to deliver unrivalled value and choice for our customers”.

She adds: “GOtv Stream is an online service that will allow all GOtv customers take a subscription and enjoy our content anywhere and at any time. The launch of GOtv will allow us to expand our online offering and bring more great entertainment closure to the customers”.

Some of the functionality available are; Live TV, TV guide, CatchUp, use on up to four devices, downloading content to devices, and Live Chat. All paid up GOtv customers, with an internet connection can download and use GOtv Stream for free – available on Google Play Store or the Apple App Store.

(Mwebantu, Saturday, 2nd December, 2023)

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Business

Government secures an equity partner for Mopani Copper Mines

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FOLLOWING the ongoing negotiations to revamp operations at Mopani Copper Mines on the Copperbelt, Government has finally secured an equity partner.

The Equity partner being International Resources Holdings (IRH) an affiliate of Abu Dhabi Conglomerate International holding was selected after an extensive process.

The process was undertaken by ZCCM-IH, together with Rose Child and Company, a company based in South Africa.

In carrying out the process of revamping the mine, which started last year in June, the process focussed on assessing Mopani’s balance sheet due to high level indebtedness and also finding a suitable partner for sustainable development.

Announcing the development, Mines and Minerals Development Minister Paul Kabuswe said the selection of an equity partner will help restore life back into Mopani.

“I wish to announce and I am so glad and exited to announce that after extensive and thorough process, Government through the directors of ZCCM-IH have appointed a strategic equity partner for Mopani. The preferred partner selected is International Resource Holding Limited an affiliate of Abu Dhabi Conglomerate International holding company,” he said.

He said the partner selected is expected to inject funds into Mopani to stabilise short term work requirements, completion of the mine projects and unlock its potential.

Mr Kabuswe also stated that the equity partner will also reset the existing relationship with Glencore.

He further added that other details of the development at Mopani will be announced in due course when signing of the deal is being made.

(Mwebantu, Friday, 1st December, 2023)

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Business

Over 30 people trapped after a mine accident in Chingola

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MORE than 30 people are believed to be trapped in an open pit mine in Chingola district on the Copperbelt after a mining accident.

Minister of Home Affairs and Internal Security Jack Mwiimbu said the affected are trapped as a result of earth collapsing and has since asked the nation at large to put the affected in prayer.

Mr Mwiimbu speaking in Parliament said more than 30 people are trapped and the rescue team is on site

“May I just inform the nation that we have a tragedy that is brewing in Chingola where a number of our people have been affected by a collapse of the open pit in Chingola. We have more than 30 people under the rubble and we are struggling to retrieve them. We would like to ask all of us to put our citizens in prayer,” he said.

(Mwebantu, Friday,  1st December,  2023)

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