Business
YANGO Introduces Advanced Safety Technologies in Zambia
Demonstrating Commitment to Improving Safety and Elevating Security Standards among Partner, Drivers and Riders
International ride-hailing service Yango launched new safety features and initiatives for riders and drivers demonstrating commitment to elevating safety and comfort of its rides and advocating road safety consciousness of e-mobility users in Zambia. The company has added new cutting-edge speeding and driving style monitoring technologies which are activated during all the service’s rides. This offering comes as an extension to the existing number of safety features including tap buttons for SOS to contact local authorities, emergency situations feature to contact the service’s urgent team, route sharing and a Safety Centre which combines new and existing features.
Speeding control and driving style monitoring technologies are designed to enhance road safety and reduce the risk of accidents. With GPS control the system proactively monitors drivers’ speed during the Yango rides and sends notifications to drivers. Driving style monitoring uses a system that is sensitive to harsh mobile vibrations such as hard braking. When the system detects these fluctuations, it sends notifications to the drivers as well. For drivers with regular violations, the access to the service will be lost. Additionally, Yango evaluates driving style based on passengers’ feedback.
Yango’s Country Manager Kabanda Chewe said ‘’the new feature will actively monitor the behavior of drivers behind the wheel and then the analysis of the data received will allow the detection of specific training opportunities on driving and road safety, with a view to continuously improve the App. The driver’s application Yango Pro will monitor the accelerometer readings to warn drivers about dangerous maneuvers and possible accidents’’.
Another very important feature available is the ability of drivers to see alert zones. There are a number of zones that have been marked not very safe and drivers have the liberty to decline orders to such zones without any penalties. This is a move to ensure that drivers remain safe while working to earn a living.
Apart from these features Yango continues to work on a number of technologies that would bring the safety of rides in Zambia to a whole new level. Among those is an AI-driven route monitoring system that will allow the support team to monitor deviations from the route during rides in the real time. Although a work in progress at the moment, the feature will be tested in a number of markets before the end of 2023. The Yango team believes that by combining the already announced features with the newly developed ones, it will create the safest ride-hailing service in Zambia, bringing the bar of quality to an unprecedented high and provide safety for both drivers and riders.
There is a wide variety of features available for riders too. Before a trip,a rider gets to see the driver’s profile which has a rating score based on the feedback about previous rides. This profile also includes a current photo and helps the user to compare the image with the real driver. The drivers’ license photo check features require drivers to send his/her selfie from time to time for system comparison and for checks on validity of licenses before drivers can have access to accept orders. This is also reaffirmed by vehicle document checks. During trips, riders have a special feature known as the Safety Center. Here, riders have the SOS-button to alert local authorities in case of emergency, the share route button to share route and trip details with contacts in the phone book. The passenger can also make a request to the Yango urgent team through the Emergency situation button. There is also a support incident team available at all times to handle rider complaints.
Yango continues to listen to feedback from both drivers and riders in their commitment to provide a safe and secure service for Zambians. The company is also frequently collaborating with the police and local authorities for investigations and other support measures whenever called upon.
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