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Zamtel scoops top customer service award, named best Internet service provider
ZAMTEL has been named the Best Internet Service Provider in Zambia for its Velocity internet service at the just ended Customer Service Excellence Awards Gala Dinner.
Zamtel picked up the Customer Choice Award at the event held in Livingstone on Friday night based on a survey conducted by the Chartered Institute for Customer Management from July until October 15th 2021.
Announcing the award, the Institute stated that based on survey results, consumers in Zambia have rated Zamtel’s flagship product Velocity as the best internet service which clearly demonstrates the company’s commitment to customer service.
And commenting on the award, Zamtel Acting Chief Commercial Officer, Mr. Keith Banda commended customers for their loyalty and support which has made Velocity the most popular internet service in Zambia since it was launched in 2019.
“We are proud to receive this recognition and we know it is as a result of hard work, dedication and focus on providing the best internet customer experience. This award is also in celebration of our customer service staff who interface with our customers for their excellent work,” Mr Banda said.
Mr Banda said Zamtel declared 2021 as the Year of the Customer as a further recognition of the role of the customer in the growth of the company.
“Even as we continue to invest heavily in technologies and the enhancement of network capacity and quality, we are aware of the critical importance of excellence in customer service and we are delighted that our efforts in this regard are being recognized by the customer and the industry alike.”
Mr Banda said, “We are inspired by the award and we will continue to seek more exciting ways of creating the best customer experience possible. While it is great to be acknowledged for our efforts, we also take this as a responsibility to sustain the efforts towards taking consumer experience to a newer level by becoming a true digital lifestyle partner.”
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Zamtel revamps Cheza4Eva, introduces affordable All Network Offers
ZAMTEL has today announced that it has relaunched the all popular Cheza 4Eva package that will now allow its customers to enjoy affordable All Network calling and data packs.
Cheza4Eva minutes are now available for ALL-NETWORK calls making it possible for Zamtel customers with Cheza4Eva minutes to make both on-net and off-net calls under this exciting offer.
With all the Cheza4Eva voice packages now having ALL-NETWORK calling minutes, customers can now enjoy non-stop calling at any time of day plus data allocations of up to 22GB with a validity period of up to one month.
Announcing the new offer, Zamtel Acting Chief Commercial Officer Keith Banda said Cheza 4Eva is in line with the company’s One Zambia, One Nation, One Network campaign which encourages the spirit of togetherness among Zambians.
Mr Banda said through the revamped Cheza4Eva, Zamtel customers will now be able to call other networks at more affordable rates which helps unite families and increase connectivity.
“In line with the campaign theme of One Zambia, One Nation, One Network, we are encouraging families and friends to stay connected using the Zamtel network by calling other networks more affordably. We have also added exciting data packs on Cheza4Eva offers to further encourage digital connectivity,” Mr Banda added.
He said as a customer-centric organization, Zamtel will continue rolling out packages that respond to the needs of the customer by delivering more personalized offers such as Cheza4Eva.
“With this revamped offer, we are helping our subscribers to plan and accommodate their usage that fits into their lifestyles and budget and this is particularly good for businesses especially the SMEs,” he said.
Cheza4Eva offers are accessible on the short code *422# under option 2.
This is according to a statement issued by Zamtel Corporate Communications Manager Changwe Kabwe.