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Crisis Communication and Seer 1

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By Dickson Jere,

IN crisis communication, we are taught to firstly study and understand the genesis of the crisis before you respond. Dissect the issues.

Failure to understand the issues may just perpetuate the crisis you intend to douse – like is the case of the charlatan called Seer 1. His message did not talk about the RINGS. But a genius somewhere coined the linkage and it has now gone viral! Some leaders have even started defending themselves about the RINGS, which did not originate from Seer 1.

The charlatan did not accuse the Government of the Republic of Zambia but unnamed individuals in government. Who then should respond and defend the unnamed leaders? Is it the individual leaders themselves or government or indeed the ruling party? This is where crisis communication becomes tricky and difficult. Mind you, Seer 1, never named anyone. It is the media linking the rings to individuals. And some of these individuals are responding and giving explanations.

This brings me to the official response from the Minister of Religious Affairs Rev Godfridah Sumaili. Did she understand the ongoing PR crisis before responding? Her reaction was headline in almost all the dailies – elevating the story and giving it new life and credibility. Her response also gave the charlatan mileage! Just what he wanted. To be taken serious! I will not be shocked if the story will hit international media with that official response.

If I was asked to react, my response would have been crisp. Let us wait for the 20 days ultimatum to end and see what Seer 1 – the charlatan – is all about. And dare him to name names! But again only those individuals can respond. It is not the Government of the Republic of Zambia which went to look for charms or whatever it was. It was individuals.

Unlike other PR problems which are usually self-inflicted like the recent ZESCO debacle, in crisis communication the issues are outside the organization’s own making.

You cannot control what Seer 1 will say next. Therefore, responses require to be measured! He has absolutely nothing to lose. And I bet he is enjoying it!

Politics

Ferdinand Simaanya discharged from hospital where he was admitted for COVID-19

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ZAMBIA Association in South Africa (ZASA) president Ferdinand Simaanya has been discharged from the hospital where he was admitted for COVID-19.

Special Assistant to the ZASA president for Press and Communication Alwyn Matongo in a statement said Simaanya was admitted at the Waterfall Netcare private hospital last thursday due to COVID 19 complications.

“He is home where he will continue to recuperate,” Matongo said.

And Matongo has thanked the Doctors, front line medical personnel, and nurses who attended to him.

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Politics

General Kingsley Chinkuli collapses, admitted to hospital 

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FIRST Quantum Minerals Country Manager, Gen. Kingsley Chinkuli, this evening collapsed while addressing a meeting on the Copperbelt.

He suffered what is suspected to be a stroke or heart attack.

A source has told Mwebantu Gen. Kingsley Chinkuli collapsed and suffered a stroke while on the Copperbelt. He was immediately evacuated to Lusaka and has now regained consciousness and out of the ICU. He is now able to talk.

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Politics

Zambia Security Intelligence Services (ZSIS) Director General dies

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THE Zambia Security Intelligence Services (ZSIS) Director General Mr. Samuel Nkhoma has died.

Mr. Nkhoma died at Levy Mwanawasa Teaching Hospital on Friday morning.

(Details later.)

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Meet the Farmes Summit 2020

ZAMBIA: COVID-19 STATS

09 Aug 2020, 3:19 AM (GMT)

Zambia Stats

7,903 Total Cases
203 Deaths
6,431 Recovered

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