. Emirates open the doors to its new Lusaka office - Mwebantu New Media
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Emirates open the doors to its new Lusaka office


EMIRATES, one of the world’s fastest growing airlines, has recently moved their Lusaka Town office to a new, and more centrally location.

The new high-tech office was inaugurated by Emirates’ Senior Vice President Commercial Operations Africa, Jean Luc Grillet in a VIP ceremony that was also attended by dignitaries and members of the travel industry.

Covering 512 square metres, the new sales outlet features seven customer service counters dedicated to flight bookings, Emirates Holidays’ reservations and general customer enquiries.

“The opening of our Lusaka sales office comes less than six months after we launched our flights from Lusaka to Dubai. This is a testament to the confidence that Emirates has in the growth of Zambia’s economy,” Emirates’ senior vice president commercial operations Africa Jean Luc Grillet said.

Extending Emirates’ award-winning standards of service to the pre-flight experience, the flagship outlet introduces a one-stop ‘Travel Hub’ addressing the needs of Emirates’ business and leisure travellers, premium passengers, frequent-flyer members and potential holiday-makers.

A team of dedicated local staff, overseen by Country Manager Khalid Hassan, is on hand to provide advice, assist with bookings and queries, and facilitate smooth payment for tickets.

“As one of the world’s most lauded airlines, Emirates enjoys a well-established reputation for superior customer service both in the air and on the ground. The new office will enable us to provide our valued customers in Lusaka with the high standards of service, and superior product and facilities that they have come to expect from Emirates,” Mr Grillet said.

The new office is located on the 2nd floor of Acacia Park, Thabo Mbeki Road, and is within easy reach of the commercial centres in Lusaka.

Emirates launched its five-times-a-week service to Lusaka and Harare on 1st February this year. To date, the airline has carried over 43,000 passengers on the route.

The Dubai-Lusaka-Harare service is operated by an A330-200 aircraft in a three-class configuration, offering 12 luxurious First Class seats, 42 seats in Business Class and generous space for 183 passengers in Economy Class.

EK 713 departs Dubai at 0925hrs, arriving in Lusaka 1435hrs. The service departs Lusaka at 1620hrs, arriving in Harare at 1720. The return flight will leave Harare at 1850hrs, arriving Lusaka at 1950hrs. It departs Lusaka at 2125hrs and lands in Dubai at 0640hrs the next day.

With a fleet of 176 aircraft and already the largest  Airbus A380 and Boeing 777 operator in the world, Emirates currently flies to 125 destinations in 74 countries. With an order for 50 new Boeing 777-300ER aircraft placed at the Dubai Airshow, Emirates now has 227 aircraft on order, worth over US$62 billion at list prices.

Emirates currently serves 21 passenger and cargo destinations across the African continent. Over the next five months, the airline will launch a further four destinations including Erbil, Washington, Adelaide and Lyon.

Emirates, one of the fastest growing airlines in the world, has received more than 500 international awards and accolades for excellence. Emirates fly to 125 destinations in 74 countries across six continents and are the world’s largest airline in available seat kilometres. Operating 176 wide-body Airbus and Boeing aircraft, including an industry leading 21 A380s, Emirates has orders for an additional 227 aircraft, worth more than USD$62 billion.

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